Individual services terms detailed below

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REGULAR PRIVATE & PAYG/AD HOC SINGING LESSONS Terms of Service & Cancellation Policy (Updated Sept 2023)

Your booked lessons will be confirmed and invoice for online and in-person lessons at the beginning of each half term and they will continue to be reserved until you let us know any different.  

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Price of Private Lessons

• Private Tuition with RONNI BAILEY cost: £20 per 30 minutes lesson, £30 per 45 minutes lesson, £40 per hour lesson. 

• Performers Master Class - in small groups with Ronni Bailey £15 per hour (unless a part of another offer)  

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Teaching locations 

​Your teaching location will be confirmed in your half termly invoice for regular bookings or via the online booking system.  If you are ever unsure please don't hesitate to contact ronni@ronni.co.uk who will be happy to confirm for you.

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Regular teaching locations include:

• The StoweAway, East Wichel Community Centre, Staldon Road, Swindon, SN1 7AG, England

• Legge House, Church Hill, Wroughton, Swindon, Wiltshire, SN4 9JS.  

• Ultimate Studios Rear of 60 Eastcott Hill, Swindon, Wiltshire, SN1 3JB

• Online Via Zoom 

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Online Lessons -  Be prepared for your lesson

We can only take responsibility for technology at our side of the online lesson but we can help advise you with of the best set ups we find work for the success of your singing lesson online.   Please read our online set up guide with tips and advise to get best prepared for your online lessons. Please contact us in good time in advance of your booked lesson if you need any extra help or need to do a quick 5 minute test to join up on Zoom.  With time and availability Ronni will be happy to organise this with you.

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Payment of fees

All regular lessons booked with RONNI need to be paid for.  Fees are payable at the beginning of each half term.   If the advance total payment is problematic for anyone, we are more than happy to look at payments in instalments however all lessons booked for that half term will need to be paid for if attended or not.   In the circumstances that RONNI (including assistant teachers) has to cancel any lesson for any reason, you will be offered an alternative lesson time / day or credited accordingly. 

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How to pay

Payments can be made in cash (in a sealed named envelope preferably please) or they can be paid direct to the following account.

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If paying direct please email or text Ronni as payment is made so we can check for receipt of the payment. 

Email: ronni@ronni.co.uk    

Mobile: 07899698762

ACCOUNT NO: 57081068  SORT CODE: 309841 ACC NAME: RONSTARS

 

Payments can also be made on our website  via  Debit, Credit Card & PayPal or at checkout or via the payment link in your invoices. Any requests for bookings will become valid only once e have confirmed availability and once payment is received by the due date. None receipt of payment may result in your booking being cancelled.   

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Cancellation of regular booked lessons

Students that book regular weekly and bi-weekly lessons will be expected to give 4 weeks notice for final cancellation of their regular booked singing lessons please.    Please see FAQ below for occasional cancellations.

 

PAYG/Ad-Hoc Lessons 

Ronni Bailey offers PAYG/ad-hoc lessons as her schedule allows.   These are occasional bookings reserved and paid for individually.  Payable online or in cash on the day.  Please let Ronni know if you intend to pay cash on the day and be respectful that we do not ask for a deposit on the understanding that payment will be made.  If in the unfortunate event you can not make your booked PAYG lesson, please remember this time slot has been reserved especially for you and please pay the fees online accordingly. 

 

Cancellation of PAYG lessons

You can cancel your booking up to two weeks in advance of your booked lesson for a full refund.  However within 2 weeks of your individual PAYG booked lesson date, each lesson is expected to be paid for once the reservation has been made as this individual time and date has been reserved especially for you and not offered to anyone else, the venue will have been reserved and other lessons will have been planned around your booking.  Please see FAQ if you can not attend your booked lesson.   

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Extra show rehearsals for Private Students

Private singing students that are required to attend any group rehearsals leading up to a live performance will be informed of the rehearsal dates as appropriate. Fees and these rehearsals will be payable separately from your regular booked lessons invoice.   The fees may be variable depending on length of rehearsals and are charged at a reduced fee of £5 per hour payable direct in cash to Ronni Bailey if not included in your invoice.   

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Photos & Recordings

Occasionally photos & recordings are taken during lessons and during shows or performances with RONNI

You can request not to be included in any recordings or photos taken.

With the students permission we sometimes use a photo or recording for the following:​

• to send to students/parents to use at home - for practice or self analysis. 

• for teacher analyse, occasionally as appropriate these may be discuss with other vocal professional colleagues (this is always treated privately, in a sensitive manner and in the best interest of students development.)

• to promote or advertise services with RONNI (prior to or following a show or performance with RONNI)

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F.A.Q. Do I have to pay for lessons I can not attend?  

Our terms as above and like many standard regular booked activities, informs you that all pre regular booked lessons are expected to be paid for at the beginning of each term and this is the case if you an attend all the booked lessons or not. This is not considered a pay as you go booking service.   PAYG bookings are also expected to be paid for once the individual reservation has been made but these are for individual dates rather than an ongoing reservation. 

 

To help you understand further, the business has commitments despite if the students attend for a particular weeks lesson or not and arrangements are made around the booking times.   And these business commitments are made based off the expected bookings at the beginning of each term and for each individual weeks bookings.    And even though it sounds like you should just be able to fill the space easily, (and occasionally it does work that way - but more often than not it can be problematic) it definitely isn’t that easy and just because there is a space that becomes available,  it does not necessarily mean that another students wanting a lesson can get there on that day or time and it can effect other students bookings around yours.   It also takes up an awful lot of  time emailing and texting backwards and forwards to try to re arrange classes and to accommodate everyones personal situations.  RONNI will always try to accommodate and does wherever possible, within reason and balancing her own work and family commitments, and does offer alternatives regularly where we can as a good will gesture.

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F.A.Q. Can I carry lessons over?   

As a rule, lessons are not carried over, as this would become a logistical nightmare with the amount of absences that occur for varying reasons over the year.  (Illness, holidays, school or family events that clash etc) However, where Ronni or your regular teacher has some extra availability that week (i.e if an other student is absent or if there is availability at the studio on a different day) RONNI has and will offer you an alternative option accordingly where it is possible.   However this is as a good will gesture and not a guarantee, and can only be offered as schedules allow.  

 

We do understand that not everyone can or wants to agree to these terms which is why we are clear from the offset before you make any regular bookings and agree to our terms of service and to avoid awkward conversations at a later date.  

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Ronni hopes this gives clarity as to why all regular booked lessons are required to be paid for in advance.

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