TERMS OF SERVICE & CANCELLATION POLICY

Individual services terms detailed below

FAQ Lessons I can not attend

REGULAR PRIVATE & PAYG/AD HOC SINGING LESSONS
Terms of Service & Cancellation Policy (Updated Sept 2025)

Lesson Bookings
Your lessons (whether online or in-person) will be confirmed and invoiced at the beginning of each half term and will continue to be reserved unless you notify us otherwise.

Price of Private Lessons (effective September 2025)
Private tuition with Ronni Bailey:

£25 for 30 minutes
£37.50 for 45 minutes
£50 for 60 minutes

Teaching Locations
Your location will be confirmed in your half-termly invoice or online booking confirmation. For any questions, email ronni@ronni.co.uk.

Regular locations include:

The StoweAway, East Wichel Community Centre, Staldon Road, Swindon SN1 7AG
Online via Zoom

Online Lessons
We can only take responsibility for technology on our end. However, we’re happy to advise on the best setup for success. Please review our online setup guide and contact us ahead of time if you'd like help or a short test session. With enough notice, Ronni will be happy to assist.

Payment of Fees
All regular lessons must be paid for in advance at the start of each half term. If this is difficult, we can discuss instalments. However, all booked lessons must still be paid for whether attended or not.

If a lesson is cancelled by Ronni (or an assistant teacher), an alternative will be offered or a credit applied.

Payment Methods

Bank Transfer:
- Account Name: RONNI
- Account Number: 60325309
- Sort Code: 04-03-33
- Please notify Ronni when payment is made.
Cash: In a sealed, named envelope.
Card / PayPal: Via the website, invoice link, or online checkout.

Please note that new or ad-hoc bookings are only confirmed once payment is received.

Cancellation of Regular Lessons
Students with weekly or bi-weekly bookings must give 4 weeks’ notice to cancel their regular slot. See below for occasional cancellations.

PAYG/Ad-Hoc Lessons
These are one-off bookings, paid individually (in advance online or in cash on the day). Please notify Ronni if paying cash. Out of respect, we do not take a deposit for these — payment is expected if the slot is reserved.

PAYG Cancellations

Cancel 2 weeks or more in advance: full refund.
Within 2 weeks: payment is expected as the time and venue have been reserved for you exclusively.

Photos & Recordings
Photos or recordings may be taken during lessons or performances. If you do not wish to be included, you can opt out at any time. With consent, recordings/photos may be used:

For home practice or review
For teacher development (privately and professionally)
For promotional purposes (with sensitivity and respect)

Safeguarding & Student Welfare
Ronni Bailey is an Enhanced DBS-checked tutor and is committed to providing a safe, respectful, and inclusive learning environment for all students. Safeguarding and wellbeing are a priority, particularly for those under 18. Any concerns regarding student welfare can be raised in confidence.

FAQs

Do I have to pay for lessons I can’t attend?
Yes. Regular lessons are pre-booked and expected to be paid for regardless of attendance. This secures your time slot and helps the business plan around confirmed bookings. While it may seem simple to fill a space, it’s often not — availability, travel, and logistics for other students are affected. Ronni does her best to offer make-up lessons when possible, but this is not always guaranteed.

Can I carry lessons over?
Lessons are not routinely carried over due to the complexity of scheduling and the frequency of absences (illness, holidays, events). However, if there’s extra availability that week, Ronni may offer an alternative as a goodwill gesture. This is not guaranteed.

These terms are designed to ensure clarity and fairness for all. By agreeing to lessons, you acknowledge and accept these updated Terms of Service.

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Singing Lessons

Studio DR Recording T&Cs

STUDIO DR | Recording Sessions | Terms of Service & Cancellation Policy (Jan 2023).

Studio Recording Hourly rate

Our hourly rate for solo vocal recording sessions start at £60 per hour which include hire of Studio DR team, control room and vocal recording booth. We can also tailor sessions for your recording needs and therefore prices may vary but will be agreed in advance before booking. Please note : Musicians/Band recording sessions are priced separately and quotes are advised individually depending on each recording project and bookings made and are usually but not restricted to in 3 hour sessions.

Backing Tracks

We can provide backing tracks for your recording session or your can bring one of your own. This should be organised in good time in advance of your recording session please.

Under 18s

Singers under 18 should be accompanied by a responsible adult/parent or guardian and permission given for recording to commence.

What if I run out of time during my session?

Each client/singers recording session is different and sometimes recording sessions take longer than expected. We will always try to get you the very best quality recording we can within your budget your and your booked time, however if time is running short we will advise you and give you the choice to either run over (if our team are able to) with your session (and at a the pro rata hour rate), book another session on another date or come to a point where you are happy for us to mix and master your recording and finish on time.

How to pay

Payments can be made in cash (in a sealed named envelope handed directly to Ronni Bailey only please) or they can be paid direct online either from the invoice or to the below account. If paying to the account below please email or text Ronni as payment is made so we can check for receipt of the payment.

Email: ronni@ronni.co.uk

Mobile: 07899698762

Account Name: RONNI. Account number 60325309. Sort code. 04-03-33

Payments can also be made on our website by Debit, Credit Card & PayPal or at checkout you can also tick pay manually and make a direct payment transfer to the account above as described. You booking will become valid only one payment is received. None receipt of payment may result in your booking being cancelled.

Cancellations of booking

If in the unfortunate event you need to cancel, up to 1 week before your booking date, we will try our best re arrange your booking for another date. However cancellation of bookings within 1 week of your booked date are expected to be paid for and refunds are not given as this time has been reserved especially for you. The booking/reservation payment pays for the studio rooms required along with the time scheduled in for all of our professional Studio DR team involved.